A knowledge base of product documentation, downloads,
common problems and Frequently Asked Questions is maintained and available as a
starting point for each product. Select your product here.
 Question stilled not answered? Choose a method below
to contact us.
OUR PROMISE - Our success depends on you remaining
a happy customer! Unlike larger national companies, our support resources
are 100% located in Maine. You won't be shipped overseas or put on hold
for hours. We will promptly return all calls and emails and be able to properly
pronounce the town you live in. Please try our FAQ section for an immediate
answer to most common product questions and problems.
Support is
available for all products by email, web problem submission, or toll-free
telephone support during call center hours.
Submit an E-ticket for bigger and more
pressing issues. Tickets are assigned a ticket number and severity level and
remain open until the problem is resolved. Open an E-TICKET, or check on the
status of a current issue <by clicking here> coming soon!
Simply submit an email stating your a description of your problem, your phone number, account information, and if you
want a email response or phone call. Emails are monitored seven days a
week from 7 am - 10 pm and a reply will be made within 4 hours of receipt.
Critical issues should be sent by E-TICKET or by phone since email some times
gets delayed in SPAM filters.
If you can't find the answers above, please call
our toll free call center and talk to a friendly support representative.
Our support center is open Monday thru Friday 4 pm - 10 pm, and Saturday 8am -
Noon. We are open late each evening and on Saturday to better serve you.
Select option 2 for SUPPORT
If the center is closed
you can leave us a detailed message and time to call back. We will return
your call promptly as soon as we open.
If the center is open
and all support agents are currently helping other customers you will NOT be put
in hold, Simply leave a message and the first available agent will call you back
normally within 30 minutes.
CRITICAL LOSS OF SERVICE -
Emergency support is always available 24 hours/7 days a week for loss of primary
phone or internet service. Please call 1-888-229-2411
and Select option 5 for Emergency Support. This
service is for active and current customers only. An on-call technician
will return your call ASAP.
If your service was disconnected for non payment, you will
need to call the billing department at option 4 and leave a message. They will
call you back during normal business hours.
You are more than just a
"number" with us!
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